Frequently Asked Questions

Q: What's the nut on the handbags for?

A: We’re nuts about hardware! That’s why every Hardwear bag is finished off with our signature steel nut.

Q: How do I clean my Hardwear bag?

A: Most of the time soap and water with a bit of elbow grease will do the trick. Goo Gone (found at most stores) is a powerful cleaner too. If you have a really stubborn stain try a marine vinyl cleaner.

Q: Where are the Hardwear handbags made?

A: All products are handcrafted in the USA. We manufacture out of beautiful Portland, Oregon.

Q: What's your return policy?

A: All sales are final.  If you received the wrong item or a damaged or defective item please contact Hardwear within 10 days of receiving your item and we will promptly send you a replacement item (after you have returned the wrong/damaged product).  If you received what you ordered and it is not defective, we cannot accept returns.  You may exchange your item.
You are responsible for ALL shipping costs.

Q: What's your exchange policy?

A: Hardwear understands that sometimes people change their minds once they’ve purchased something and want to exchange it – we gladly accept exchanges or credit towards a future Hardwear purchase, no refunds are given. Please contact us within 10 days of receipt of the work that you want to exchange. Shipping is non-refundable and return shipping is the responsibility of the purchaser. *All items for exchange must be in their original condition with tags attached. Items with make-up stains, odors (i.e. Cigarette smoke), or other customer damages will also result in the item being returned to you.

Q: When will I receive my purchase order?

A: Most items are shipped one or two business days after the purchased order date, unless otherwise stated.   Please understand UPS ground shipping may add up to 8 more business days before you receive your purchase if you live on the east coast. Please call 503-742-9053 or e-mail for the status of your order. Have your name, and item purchases on hand.

Q: Do you sell wholesale to Retail stores?

A: Yes! Please email to request a wholesale packet. Include your company, contact name, mailing address, phone number, fax number and website.  All wholesale information can be faxed or e-mailed to your store.

Hardwear By Renee policy:

We are proud of our products and stand by them 100%. If you should ever receive a damaged or defective item, we will promptly send you a replacement within 7 days of receipt, under the condition that the product has not been used and is in the same condition/package it came in.

You will not be charged a shipping fee for replacement shipments.

Your Privacy:

When you do business with Hardwear By Renee, we assure you that your information will be kept confidential and as secure as possible. Our rules are the common sense-based ideas that we expect when we shop.

This is a secure site. Used by our site provides assurance that we are thorthentic. Information you provide to our server is encrypted during the sending and receiving process. The encryption is protected, which prevents tampering and altering in the transit.

Protecting your information is very important to Hardwear by Renee. The Hardwear team is committed to protecting the privacy of our customers. We will take all reasonable steps to protect the security of you personal information provided on this website. We cannot guarantee that information during transit will be absolutely safe from hackers. Third parties may be able to intercept transactions unlawfully. We will take every action within our power to protect your personal information, but cannot ensure or warrant absolute security the personal information you send to us. Any transmission of personal information is done at your own risk.

We do not sell rent, trade, or share your personal information to any third party (excluding third parties that are a necessary part of providing a service to you i.e. Shipping) without your written permission.

If contacting us by e-mail, please understand that any information sent to us may not be secure. A third party may be able to view your information. Should you ever receive an e-mail or other correspondence requesting more personal information that may be sensitive, or otherwise suspicious to you, please do not provide such information. Please notify us by calling 503-742-9053. Under no circumstance will we ever misuse or ask for more sensitive information that is unnecessary for normal transactions preformed on the website. We will have no liability for disclosures of you personal information due to unauthorized acts of third parties during or after transmission. E-mails sent to you by us will only deal with data pertaining to current, or past transactions, up-coming events or corresponding dialog.

Contacting us by phone or fax is secure since no other third party will be able to see your personal information other than authorized individuals employed by Hardwear. Once in our hands, your personal information is confidential and will not be share, traded, sold, or rented to any third party.

We are always pleased to hear from our customers. We greatly appreciate the time you spend providing us feedback. We are totally committed to your complete satisfaction of our product. We believe with your satisfaction of our product, you will return and recommend us to your friends and family. We are delighted to answer further question you may have.

Terms and Conditions:

Use of the materials in this site, (other than personal use), including reproduction, distribution, commercial use and/or display without the written permission of Hardwear By Renee is strictly prohibited. Any slogan, product, graphics, script contained in our site are under copyright.

Please do not attempt to use unless for personal non-profit use only. Please contact Hardwear By Renee for permission if using pictures, slogans, or graphics on this site for any other purpose.